Remarkable Running is committed to protecting and respecting the privacy of Remarkable Running’s website visitors and customer. In this policy we explain how we will treat your personal information/data.
Remarkable Running is responsible for any personal data you provide to Remarkable Running; Remarkable Running is the Data Controller and is responsible for storing and processing that data in a fair, lawful, secure and transparent way.
2. Collecting your personal data
We may collect and store the following kinds of personal information:
Information that you provide when registering for our activities through our website (including your name and email address and, for certain activities, other personal information);
Information that you provide when subscribing to our email notifications (including your name and email address);
Information that you provide when using the services on our website, or that is generated (and necessary) in the provision of those services and any other personal information you choose to provide;
Information relating to purchases you make of our goods and services or any other transactions that you enter into through our website. The transaction data may include your contact details and the transaction details.
Information contained in or relating to any communication that you send to us or send through our website.
Before disclosing another person’s personal information to us (which is sometimes requested and necessary for signing others up to activities and services), you must obtain that person's consent to both the disclosure and the processing of that personal information in accordance with this policy.
3. Use of your personal data
We will process and use the above kinds of personal data outlined in Section 2 primarily to provide you with, and administer, the services and goods you have either requested information on, or signed up for in accordance with this policy. In addition we use some of the data obtained from Google Analytics to optimise our services and website.
Information about past services and events are available on our website and across our social media channels, and this includes photographs of past events. Photos are occasionally used for marketing purposes and event services (provided consent is given). Participants of such services and events are asked to provide consent (verbal consent) for photo sharing across our website and social media platforms at the time the photographs are taken. These photos are then uploaded to our website, Facebook, Twitter and Instagram profiles.
Participants are free to refuse consent for photo sharing and this will not impact on the provision of the service they receive. Individuals may also change their mind about consent at any stage and notify us (contact details in Section 11) that they wish for photographs and/or social media posts containing their information to be removed. In such instances Remarkable Running will remove these from our own website and delete social media posts as well as our storage of these photos if required, however we cannot guarantee that the photos will be permanently erased from the internet as others may have shared these following publication.
4. Disclosing your personal data
We may disclose your personal data where necessary in order to protect your vital interests or the vital interests of another person.
We may disclose your contact details to our suppliers or subcontractors as deemed reasonably necessary to deliver sub-contracted services or product orders.
We may disclose your personal data to our insurers and professional advisers as deemed reasonably necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, obtaining professional advice, or the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.
5. International Data Transfers
Our website is hosted by Wix which has servers around the world; your personal data may be transferred to countries outside the European Economic Area (EEA). Some of these countries do not have data protection laws equivalent to those in force in the EEA and we cannot prevent the use or misuse of such personal data by others.
You acknowledge that personal data you submit through our website may be available, via the internet, around the world. By using our website and services you expressly agree to the transfers of personal information described in this section.
6. Retaining and deleting personal data
Personal data that we process for any purpose/s will not be kept for longer than is necessary for that purpose or those purposes.
We will retain your personal data as follows:
Contacts, invoices and contract details will be retained for a maximum period of 6 years following the end of the customer relationship;
Wix and Stripe will retain data in line with their processing policies (refer to Section 4 above for links to their policies);
Human resources information (CVs and resulting recruitment process infromation) will be retained for a period defined by mutual agreement with the individuals concerned.
Despite these provisions, we will retain documents (including electronic documents) containing personal data: where we are required to do so by law or in order to protect your vital interests or the vital interests of another person.
7. Your rights
You have the right at any time to request access to, rectification or erasure of your personal data; to restrict or object to certain kinds of processing of your personal data, including direct marketing.
You may instruct us to provide you with any personal information we hold about you; provision of such information will be subject to proof of your identity. For a formal access request submit a request by contacting Remarkable Running (details in Section 11) stating ‘Subject Access request’. We may withhold personal information that you request to the extent permitted by law.
You can unsubscribe from email updates we send to our customers and subscribers at any time using the link provided in any such emails or by contacting us via our details in Section 11.
You are not obliged to share your personal details with Remarkable Running. If you choose not to share your personal data with us (including, but not limited to, name and email address) then we will not usually be able to register you for our events and activities.
9. Third party websites
Our website includes hyperlinks to third party websites and services. We have no control over, and are not responsible for, the privacy policies and practices of these third parties.
We may update this policy occasionally by publishing a new version on our website. You should, therefore, check this page sporadically to ensure you are happy with any changes to this policy. We will endeavour to notify you of significant changes to this policy by email.
11. Our details
This website is owned and operated by Remarkable Running.
Registered office: C/O 60 Clarkson Road, Lingwood, Norwich, Norfolk. NR13 4BA.
by email or phone, using the business email address or phone number published on our website;
using our website contact form.